Play smart, stay safe

Responsible Gaming at as999 — your safety is our priority

as999 believes gaming is for entertainment only. We are committed to ensuring the mental well-being and financial safety of every player.

21+ only — for adults only
Our commitment to
safe gaming
as999 — trusted platform
Our commitment

Why is responsible gaming important?

Online gaming and betting is an enjoyable form of entertainment for many people. But for some, it can become a problem. as999 always wants you to enjoy the fun of gaming, without it having a negative impact on your life.

Setting limits on entertainment

Gaming is for entertainment only — not as a source of income. Set a specific budget and time limit for yourself and stay within those limits. as999 makes it easy for you to set these limits.

Deposit limit setting

At as999 you can set a daily, weekly, or monthly deposit limit. This feature protects you from overspending and gives you full control over your budget.

Time-out and breaks

If you feel you are spending too much time, use the time-out feature. Take a break for any duration from 24 hours to 30 days. During this time your account will be temporarily inactive.

Self-exclusion

If you want to take a complete break for an extended period, choose the self-exclusion option. Contact us via live chat and our support team will quickly lock your account.

Reviewing transaction history

as999 lets you view your complete betting and payment history at any time. Reviewing your transactions regularly gives you a clear picture of your spending and helps you make informed decisions.

Mental health awareness

If gaming is causing stress, anxiety, or family problems, seek help immediately. as999's 24/7 Bengali live chat support is ready to guide you toward the right assistance.

Age restriction

For 21+ only

Opening an account and playing any type of game or placing any bet at as999 is permitted only for those aged 21 or above. To protect minors, we take the following steps:

  • Age verification is mandatory at the time of registration.
  • The age of every account is confirmed through identity verification (KYC).
  • If an account holder is suspected of being under 21, the account will be suspended immediately.
  • Parents are advised to keep their login credentials secure and away from underage children.
  • When suspicious activity is detected, our security team begins an investigation immediately.
Important: If you think someone you know is trying to access this platform while under 21, contact us directly via live chat.
Warning signs

Recognise the warning signs

If any of the following signs appear in you or someone you know, it may indicate problem gambling. Seeking help in time is very important.

  • Spending beyond your budget and a tendency to bet more to recover losses.
  • Being unable to stop gaming — spending more time on the platform than intended.
  • Neglecting family, friends, or work responsibilities to focus on gaming.
  • Hiding betting-related matters or concealing debts from family members.
  • Feeling anxious, irritable, or mentally restless when unable to play.
  • Viewing betting as a way to solve financial problems.
Remember: If these signs appear, do not try to face them alone — as999's support team and professional counsellors are always here for you.
Protective tools

Use as999's protective tools

Our platform offers multiple easy-to-use tools that help you play in a safe and controlled environment.

Deposit limit

Set the maximum daily, weekly, and monthly deposit amount from your account settings. Once set, the limit cannot be increased before the specified period — this protects you from overspending.

Reducing a limit takes effect immediately; increasing a limit requires a 72-hour wait.

Time-out feature

If you want to take a short break, you can temporarily close your account for 24 hours, 72 hours, 1 week, or 1 month. During this time logging in will not be possible and no transactions can be made.

Your account is automatically reactivated once the time-out period ends.

Self-exclusion

Self-exclusion is the most powerful tool for a long-term break. Request to close your account for a minimum of 6 months up to permanently via our live chat. No new account can be opened during the exclusion period.

Self-exclusion requests are activated within 24 hours.

Spending review

View from your account dashboard at any time how much has been deposited, how much has been wagered, and your win and loss statistics. This transparency helps you make informed decisions.

The complete history for the last 90 days is available to view.

Steps to follow

How to activate protective tools

Using the protective tools at as999 is very straightforward. Follow the steps below or contact our live chat directly.

  1. Log in to your account
    Enter your username and password to access as999.
  2. Go to account settings
    Click on your profile icon at the top right and go to the "Settings" or "Responsible Gaming" section.
  3. Choose your preferred limit
    Select whichever you need — deposit limit, session limit, time-out, or self-exclusion.
  4. Set the amount or duration
    Enter the specific amount or duration and confirm.
  5. Receive confirmation
    A confirmation message will be sent by SMS or email. The limit takes effect immediately.
  6. Live chat for support
    If you have any issues, contact our 24/7 Bengali live chat support.
Healthy gaming habits

Top tips for healthy gaming

Responsible gaming means keeping gaming in its proper place — as a form of entertainment. Following the tips below will ensure your gaming experience always remains positive.

Set a budget: Before each session, commit to how much you are willing to spend and stick strictly to that limit.
Set a time limit: Decide how long you will play before you start. Set an alarm — stop when the time is up.
Do not chase losses: When you lose, do not increase your bets to try to recover the money — this is a key sign of problem behaviour.
Check your mental state: Never bet when you are angry, frustrated, lonely, or under the influence of alcohol.
Take breaks: Do not play for long stretches without stopping. A short break every hour keeps your mind fresh.
Our pledge

as999's commitment to responsibility

We do not just provide a gaming experience — we ensure every experience is safe, fair, and enjoyable.

SSL protection

Fully encrypted connection — your personal information and transactions are always secure.

Fair play

Every game is operated using verified random number generator (RNG) technology.

Support in Bengali

24/7 live chat support in Bengali — immediate response to any issue.

Fast Payments

Withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer in just 5-30 minutes.

Help and advice

We are here when you need help

as999 support team

If you feel gambling is having a negative impact on your life, please reach out to us. Our trained support team speaks Bengali and will help you with complete confidentiality.

We will help you take the right steps — from setting deposit limits to self-exclusion.

24/7 Live Chat — immediate support
[email protected]
Confidentiality assured
All conversations with us are handled in a completely personal and confidential manner.
Frequently asked questions

Questions about responsible gaming

After logging into your account, go to Profile Settings and click on the "Responsible Gaming" section. There you will find options to set a daily, weekly, or monthly deposit limit. If you face any issues, contact our 24/7 live chat support.

Yes. Once self-exclusion is activated, any withdrawable balance in your account can be returned to you. Let our support team know via live chat — they will help complete the process. Withdrawals are usually processed within 5-30 minutes.

A time-out is a temporary break — from 24 hours up to 1 month. Once the set period ends, your account is automatically reactivated. Self-exclusion is much longer-term — from a minimum of 6 months up to permanently closing your account. For those who feel gaming is becoming a serious problem, self-exclusion is the most appropriate option.

The minimum age to open an account and play any game or place any bet at as999 is 21 years. Age is verified during registration and confirmed through the identity verification (KYC) process.

Yes, but it does not happen immediately. Decreasing a deposit limit takes effect right away. However, a request to increase the limit takes effect after a 72-hour cooling-off period — this delay gives you time to reconsider.

This is an important question. First, speak with empathy — express your concern without blaming them. You can contact as999 via live chat — we can understand the situation and offer confidential advice on the right steps to take. Remember, seeking help is a sign of strength, not weakness.